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FEATURED ARTICLE5 ways for hospitals to improve patient experience.

Point of ViewHealth Care

Today, wowing patients with a positive experience is critical—only 54 percent of healthcare consumers tell peers about a positive experience compared to 70 percent of retail and 66 percent of banking customers. Consumers are less forgiving of provide...

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Remembering a Friend: Tom Fritz
News

Remembering a Friend: Tom Fritz

NewsCulture

Spokane lost a giant this week. We had the privilege of working with Tom Fritz over the years on several key community issues, and we will miss our partnership and friendship with him dearly. We wanted to honor his memory by sharing some of the lesso...

Research: Uncovering Human Behavior

Research: Uncovering Human Behavi...

At DH, we have a passion for research. In fact, we think it’s the best start to any project. We don’t guess how an audience perceives an issue. We define it. We use research for a variety of reasons, including testing assumptions, uncovering target a...

Blazing through Award Season
News

Blazing through Award Season

NewsCreative

At this year’s Spokane Regional MarCom Association’s Spark Awards Ceremony, DH won five awards, two of which were the top honors of the night. Merit Award | PRIDE Prep LogoAwarded to PRIDE Prep and DH We created a logo for PRIDE Prep, the firs...

The New Desautel Hege
News

The New Desautel Hege

NewsCreative

If you’re reading this on launch day, let me be the first to welcome you to our new website. It’s been exciting around here, and you can see DH now looks a little different. A lot different, actually. The reason for the change? Well, we found ourselv...

Awards Night: The Addy Awards
News

Awards Night: The Addy Awards

NewsCreative

On Saturday, DH attended the Addy Awards in the new Convention Center space. The evening’s theme was James Bond, so we donned our best cocktail dresses and evening attire. And then we won some awards! Here we are posed with our two Silver and one Gol...