Learn more about Michelle:
- Co-developed and launched Washington’s first statewide opioid misuse prevention campaign “Starts with One” for Health Care Authority, resulting in shifts in audience behaviors among young adults more likely to have tough conversations with peers, adults more likely to lock up and safety dispose of prescription medications. Developed first-of-its-kind community-based social marketing Pharmacy program to drive safe medication storage.
- Branding expert with deep experience in brand strategy and messaging
- Co-managed the community engagement and advocacy effort to create the WSU Spokane Elson S. Floyd College of Medicine including the successful legislative effort to change the law allowing for the school
- Co-chaired Association of Washington Business Rebound & Recovery Taskforce during the COVID-19 pandemic to create resources and support small businesses; led Greater Spokane Incorporated as Board Chair during the pandemic
- Board Member, Association of Washington Business
- Regularly speaks to industry conferences including Pacific Northwest Social Marketing Association Sparks, North American Social Marketing Association, Association of Washington Business webinars and more
Michelle’s take on:
The value of audience voices
From the start, Michelle says, our work at DH has been research-fueled. We dig into data, we pore over studies and — especially for social change campaigns — we listen to the people we need to reach.
Before we try to tell audiences anything, we ask them about their realities. What are the reasons behind their behaviors? What motivates them? Their answers help us design campaigns that lead people to positive and sustainable change.
Take an early DH campaign to get more families to enroll their kids for state health insurance — a watershed moment for DH, in which we learned that asking the right questions of the right people would be crucial to our work. We asked stakeholders to talk about the barriers to enrollment. One key issue was the complex application form.
“It was like having to do your taxes. It was too hard,” Michelle says. “So we worked with Department of Social & Health Services to turn it into a 1.5-page form.”
It was an unexpected solution — inspired by the people who knew the problem best.
Addressing crises quickly and honestly
The public expects a quick response from any organization facing crisis, whether the crisis stems from a natural disaster or an employee’s mistake. Social media and 24-hour news cycles won’t wait, and public reaction will come.
Say as much as you can as soon as you can. Always be 100% honest and provide as much transparency as possible.
“People are scared to admit they screwed up — it’s a human-nature thing,” Michelle says. “But same principles apply again and again. People are willing to forgive companies that are honest and apologetic.”
Leading by listening
DH is a self-empowered team, so employees have the freedom, trust and autonomy to make decisions, get organized and do the work. After putting the tools and processes in place, leading an empowered team looks a lot like listening, Michelle says.
When team members raise concerns about the tools and processes, respond. Facilitate conversations. And be willing and ready to evolve.
“It’s based on shared values and shared commitment,” Michelle says. “And it’s work that’s never done.”
Master of science, communications, Eastern Washington University
Bachelor of arts, English literature and politics, Whitman College
Accredited by the Public Relations Society of America
Leadership & Volunteering
Board president, Greater Spokane Incorporated
Board member, Association of Washington Business
Co-chair, AWB’s Rebound & Recovery Task Force