At the heart of customer experience is trust. Your audiences expect you to be reliable, responsible and consistently deliver on your promises. Trust is hard to build and brands must work hard to maintain it. Simply put: customers don’t do business with companies they can’t trust.
Like many of our clients and partners across the United States, DH has transitioned entirely to remote work since the onset of physical distancing. The safety and health of our team and clients always comes first, but we’re grateful to have the infrastructure and tools to continue collaborating and producing urgent work for our clients without missing a beat.
Different organizations are taking very different approaches during COVID-19. Certainly, there is no play book for this event. Our team has been watching communication during this time and identifying examples of leadership. A few of our take-aways:
2019 was full of growth for our firm, our clients and our industry. We wanted to share a bit about the year: our biggest projects, our growing team and fun moments from the year.
One of the things we were most thankful for this year were the growing families of two DH team members.
2018 was a big year for our firm, our clients and the marketing industry. So, we wanted to share a recap of some of the biggest projects, industry news, best practices and other big news from the year.
Jim and Cher Desautel, the original zealots and founders of DH, are starting a scholarship for communications students at Eastern Washington University (EWU).
Our mission statement at DH is to empower people, causes and organizations to make an impact. In the last three years alone, DH team members have served on 32 board positions and been involved in 44 causes. Take a look.
If you’ve swung by our creative services department in the last month or so, you may have noticed a new face. Along with a new, distinctively English voice. If you haven’t, it’s our pleasure to introduce our newest Graphic Designer, Harry Burgess. We sat down to ask him a few questions about his background and how he ended up here at DH.
We can’t wait for you to meet our newest team member Alex. Evans (yes, that’s an abbreviation for Alexandra). She comes to us after serving seven years in the Obama administration. We asked her how her career unfolded and what brought her to DH. We got a lot of cool stories.
We’re proud to introduce you to our newest Account Coordinator, Molly McNamara. Molly comes to us from Gonzaga University where she majored in public relations. She was a contract employee through the summer, and now that she’s a full-time employee, we sat down to share a little about her.
Meet Danajo Cole, our new Director of Finance. Danajo, who joined DH in the summer of 2017, isn’t your run-of-the-mill number cruncher. She’s a Controller who’s owned an advertising firm and been CFO of an international manufacturer. Here’s a bit more about her story in her own words.
Meet Linda Jones, our newest Art Director. She joined our team this summer so we sat down to ask her a few questions about how she got started in the industry, her unique design aptitudes and what makes her tick outside the office.
Our creative services team is always making something cool for clients. But as we headed into 2017, we wanted to make something that showcased the wide range of our six designers. So we decided to make a standing letterpress calendar. Each designer was tasked with two months to design any way they wanted. This is the result.
Mindy has had an interesting and varied background—from filming tankers refueling with the Air National Guard to collecting fur samples as a biology intern. She’s done a little of everything, which means she fits right in at DH. She loves the creative atmosphere of agency life and is always willing to jump in and lend a hand.
Spokane is fortunate to have a close-knit and growing community of marketing, public relations and creative professionals. There are three major associations for these folks to go for professional development—Spokane Regional MarCom Association, the Greater Spokane Public Relations Society of America, and American Advertising Federation Spokane.
A few years ago, we were fortunate enough to have Shireen as an intern—and we’re lucky enough that she returned to us full-time at the beginning of this year! Though she sits at the front desk, she’s often behind the scenes, helping us keep everything running smoothly. Meet Shireen!
Nico joined DH in March. The great thing about Nico is he’s both a leader and a team player. He’s comfortable managing large accounts and coming up with big ideas, but he’s also willing to dive in wherever he’s needed. He epitomizes collaboration and believes putting more heads together creates a richer product. We’re excited he’s on our team.
Beth joined us as a freelancer during a particularly busy time at DH. We liked her so much, we asked her to join us full time. She is a pro at PR, a thoughtful team member (who, for instance, always cleans out the fridge when the rest of us forgets), and just an all-around good person, who cares deeply about her coworkers, her clients, and the world.
Sean joined our team in March, and he’s jumped right in. A film fanatic and a talented designer and filmmaker, he brings skills and positivity to every project. We don’t think we’ve ever laughed so hard in a brainstorm until Sean joined us. Allow us to introduce you.
Kaelynn joined our team as an intern, and we liked her so much, we didn’t let her go. She’s been a graphic designer at DH for over a year now, and she started full time in January. We have loved getting to know her. We think you will too.
We had a great year at DH in 2015. We grew a lot as a firm, did a re-brand, added some new team members, and supported many wonderful clients. And it’s been a big year for us personally, with fun trips, new experiences, and big changes. Our team wanted to share some highlights from the last year—professional milestones, lessons learned, and updates about what’s new in our lives.
We are stoked to introduce you to John Mujica, DH’s new graphic designer. He joined our team a few months ago, and we love working with him. He’s kind, soft-spoken, thoughtful, and an amazing designer. Allow us to introduce you to John.
Julie Smetana just joined our team as Senior Graphic Designer. We’re already in love with her creative energy and inspired by her adventurous attitude. Allow us to introduce you!
Spokane lost a giant this week. We had the privilege of working with Tom Fritz over the years on several key community issues, and we will miss our partnership and friendship with him dearly. We wanted to honor his memory by sharing some of the lessons we learned from Tom.
We hope you had a relaxing and fun break for the holidays. At DH, we’re already working away on 2015 projects and initiatives, but we wanted to take a moment to reflect back on a fantastic year of growth, success and fun. Here are some of DH’s highlights from 2014:
Earlier this year, Cher Desautel stepped down as CEO of DHC, and Michelle Hege assumed the role. We sat down with Cher and Michelle to talk about the transition, what it’s like being CEO, and about the past and future of DHC.