Webinar: Communicating effectively through COVID-19

Webinar: Communicating effectively through COVID-19

Join Washington business leaders, including our CEO Michelle Hege, for an upcoming webinar in the Association of Washington Business (AWB) Employee Resources Series. Michelle and other communications experts will discuss how organizations are adapting their communication strategies to adapt to COVID-19, as well as back-to-business strategies as companies prepare for the summer and fall.

Getting back to business during COVID-19

Getting back to business during COVID-19

Let’s start with the obvious — COVID-19 isn’t going anywhere anytime soon. While no one has a crystal ball to predict what life will be like this summer, fall or into 2021, we do know that the majority of Americans will not be going back to life as normal until a vaccine is developed and distributed.

COVID-19: New data on social norms for families

COVID-19: New data on social norms for families

Data on our interpersonal lives and family dynamics can be scarce, but it is essential in impacting behavior in meaningful ways. Understanding these dynamics helps us better connect with our audiences, whether we are influencing good behavior or driving purchasing decisions.

Building brand trust starts with employees.

Building brand trust starts with employees.

At the heart of customer experience is trust. Your audiences expect you to be reliable, responsible and consistently deliver on your promises. Trust is hard to build and brands must work hard to maintain it. Simply put: customers don’t do business with companies they can’t trust.

DH @ Home

DH @ Home

Like many of our clients and partners across the United States, DH has transitioned entirely to remote work since the onset of physical distancing. The safety and health of our team and clients always comes first, but we’re grateful to have the infrastructure and tools to continue collaborating and producing urgent work for our clients without missing a beat.

Organizations getting it right early

Organizations getting it right early

Different organizations are taking very different approaches during COVID-19. Certainly, there is no play book for this event. Our team has been watching communication during this time and identifying examples of leadership. A few of our take-aways:

Lessons from the front lines of COVID-19

Lessons from the front lines of COVID-19

Michelle and Christine recently spoke to the greater Spokane business community about strategies to engage with audiences during COVID-19 and shared examples from organizations across the country. We’ve broken the content into two blog posts. Take a look at part one.

COVID 19: Radically changing behavior in a crisis

COVID 19: Radically changing behavior in a crisis

As COVID-19 rewrites the ways we live and work, many of us our confronting serious disruptions on a daily basis. This virus is impacting us all in unforeseen ways, along with the realization that our individual actions are closely connected to each other’s wellbeing.

Perspective about the Coronavirus from Hong Kong and China

Perspective about the Coronavirus from Hong Kong and China

DH is a partner agency of IPREX — the largest network of independently owned agencies in the world. Our partners across the globe have been closely watching the spread of the coronavirus and preparing clients to communicate to employees, customers and communities.

#MeToo is here to stay

#MeToo is here to stay

The #MeToo movement has swept through Hollywood and politics. If you think it’s going to stop short of corporate industry, think again. #MeToo has become a collective ethos within our society and has touched every community in the nation.

Are you ready?

Are you ready?

Crises can come with little or no warning. Communication professionals need to be ready with a plan. What will we do in the first few minutes of a crisis? What will people want to know? Who will act as spokesperson?

5 Ways to Get Social During a Crisis

5 Ways to Get Social During a Crisis

Social media and crises go together like peanut butter and jelly. These channels feed people’s need for immediate information and answers and are unique in that they’re perhaps the only place where all your audiences come together—customers, employees, organizations, the general public.

Employees first in a crisis. Pinky swear?

Employees first in a crisis. Pinky swear?

You’re in crisis mode. The adrenaline is pumping. You’re gathering facts, fielding calls and trying to say and do all the right things. Please, whatever you do, don’t forget your employees.

Crisis Communications: Not if, but when.

Crisis Communications: Not if, but when.

We’ve all heard the saying “It’s not a matter of if, but when.” Yet many organizations don’t remember the last time they looked at or updated their crisis communications plan. Or worse yet, they don’t have one.

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